Operations Manager – Riverwalk Outlets | New Orleans, LA

Location: Downtown New Orleans, LA  •  Employment Type: Full-time

Lead Retail Property Operations in the Heart of Downtown New Orleans. Riverwalk Outlets, a premier outlet shopping center along the Mississippi River, is seeking an experienced Operations Manager to oversee daily retail property operations for 75+ stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management, vendor coordination, and operations leadership.

About Riverwalk Outlets

Riverwalk Outlets is a first-to-market outlet shopping center on the New Orleans riverfront, offering visitors and locals a unique mix of shopping, dining, and iconic views. Our mission is to deliver an exceptional guest experience while maintaining world-class property standards.

Learn more: www.riverwalkneworleans.com

Position Overview

The Operations Manager ensures smooth, safe, and cost-effective property maintenance and facilities operations. Responsibilities include supervising staff, managing vendors and contracts, overseeing building systems (including HVAC), and maintaining a clean, secure, and welcoming environment for tenants and guests.

Key Responsibilities

• Engineering & Maintenance Operations
  • Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks.
  • Oversee preventative maintenance schedules, work orders, and parts inventory.
  • Coordinate vendor support for major repairs, special events, activations, and installations.
  • Approve staff schedules, PTO, and overtime for the engineering team.
  • Track budgets and plan capital improvements.
• Vendor Management
  • Respond promptly to maintenance and repair needs via email, phone, and onsite meetings.
  • Source quotes and manage third-party vendors for housekeeping, security, HVAC operations, and general repairs.
  • Maintain property maps, plans, and site safety protocols; ensure contract and RFP compliance.
  • Build strong vendor relationships and monitor performance through completion.
• Property & Tenant Relations
  • Oversee building systems (HVAC, fire systems, generators) and preventative maintenance.
  • Coordinate utility billing, vendor reconciliations, and key control for mall and vacant spaces.
  • Respond to tenant requests within required timeframes; conduct daily property walkthroughs.
  • Support emergency response and after-hours incident management as needed.
• Leasing Support
  • Coordinate construction, store openings and closures, and punch list completion.
  • Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).

Qualifications

• License Required: First-Class Stationary Air Conditioning License from the City of New Orleans.
• Bachelor’s degree in Operations Management, Facilities Management, or related field preferred.
• 2–5 years of experience in property operations, facilities management, or related roles.
• Proficiency in Microsoft Office Suite; strong communication and problem-solving skills.
• Ability to work independently, manage changing priorities, and collaborate across teams.

Benefits

• Medical, Dental, and Vision Insurance (100% employer paid)
• Generous Paid Time Off
• Basic Term Life / AD&D and Long-Term Disability (100% employer paid)
• 401(k) with company match

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.